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Behavitory's avatar

Really appreciate this take. Matching behavior to the person feels obvious once you see it, yet most systems still ignore it.

Curious. In your experience, what’s the most common mismatch teams make when choosing which behavior to target?

Divyanshu Goyal's avatar

There’s something culturally uncomfortable about accepting this. We’re fine saying “don’t force left-handed people to write right-handed,” but when it comes to behavioral tendencies we treat them like character flaws to overcome instead of constraints to design around.

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